Bank Phone Numbers and Short Sale/Loss Mitigation Department Contact numbers
Below you will find contact numbers for most major financial institutions around the country
including short sale departments and loss mitigation department phone and fax numbers.
** This page is no longer being updated weekly! For current phone numbers and forms, Realtors visit
www.theshortsaleguide.com, OR Home Owners/Sellers please fill out the form at the bottom to
receive your appropriate, current short sale forms promptly emailed to you.
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ABM AMRO Mortgage
Accredited Home Lenders
(877) 683-4466
AHMSI – American Home Mortgage Corp.
General Info: 877-304-3100
Fax: 877-452-6490
Fax: 866-452-1837
AMC Mortgage Services
(800) 211-6926
(Also handles loans originated by Ameriquest and Argent)
Ameriquest Mortgage
(Debt collection–see AMC Mortgage Services) (800) 211-6926
AmTrust Bank (aka Ohio Savings Bank)
(888) 696-4444
ASC
General Info: 800-842-7654
Authorization Fax: 866-917-1877
Liquidation Team (SS Dept): 866-903-1053
Liquidation Team fax: 866-359-1975
ASC Uses the Same Loss Mitigation Dept as Wells Fargo
Required Short Sale Documents for ASC:
ASC Short Sale Listing Agreement Addendum
ASC Arms Length Affidavit
ASC Contract Addendum
ASC Closing Date Extension
ASC Financial Worksheet
Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.
Aurora Loan Services
Required Short Sale Documents for Aurora Loan Services:
Aurora Loan Services 3rd Pary Authorization Form
Aurora Loan Services Short Sale Package
Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.
General info: 800-550-0508
Fax: 303-728-7648
Short Sale Fax: 866-581-4503
Avelo Mortgage LLC
Now serviced by Litton Loan Services, Inc
(866) 992-8356*
Bank of America (800) 846-2222
General Info: 800-285-6000
Fax: 716-635-7255
Short Sale Dept: 866-413-3757
LM Dept: 800-846-2222
Home Retention Dept: 800-633-4510
Heloc Fax: 704-208-1350
Charge-Off Dept: 800-851-4032 opt. 2
SS Dept for Freddie Mac loans: 877-444-8291, option 4
Foreclosure Dept: 800-669-6650
BOA Equator Support: 866-677-2516
Closing Dept. Email: [email protected]
Email for 3rd parties: [email protected]
Email for auth parties: [email protected]
Bank of America Short Sale Package and Bank of America Short Sale Requirements (for 2nds and HELOCs only)
Bank of America FHA Loan Short Payoff Request Short Sale Package
***Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.
BB&T Mortgage
(800) 827-3722*
Beneficial
(800) 333-5848
Carrington Mortgage (CMS)
General Info: 800-561-4567
Loan Counseling: 888-788-7306
LM Fax: 949-534-9725
LM Fax: 866-251-4563
Auth Fax: 949-517-5220 (include password)
Short Sale Dept: 800-790-9502
Home Retention Dept: 800-477-0193
Jacksonville Short Sale Realtor
CENLAR (Central Loan Administration and Reporting)
General Info: 866-305-6949
Central Pacific Bank
(800) 342-8422*
Charter One
(800) 234-6002
(800) 548-7912
Loss Mitigation (877) 838-1882 ext 52195
The Number you will be directed to after you give your loan number: (866) 665-7629
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Chase Home Finance
(800) 848-9136 (customer service) (858) 605-2181 (delinquency customer service)
General Info: 614-422-0376
General Fax: 614-422-7259
Loss Mitigation Dept: 800-446-8939
Loss Mitigation Fax: 888-874-2664
Collections: 800-848-9380
Regular package fax: 614-422-7259
Authorization Fax: 614-422-7912
Authorization Fax2: 614-422-7575
Authorization fax 3: 866-282-5682
Foreclosure Dept: 800-981-3792
Short Sale Dept: 877-419-6490
Chase Home Finance-New Jersey
(800) 446-8939*
Chase Manhattan Mortgage
(800) 446-8939 (Ohio Servicing Center)
(800) 526-0072 (Florida Servicing Center)
(800) 527-3040 x533 (Florida Servicing Center)
Chevy Chase Bank
(800) 933-9100
Citi Financial Mortgage
(800) 753-3673
General Info: 866-704-8050
Hmoe Equity Dept: 800-685-0935 & 800-283-7918
1st lien Short Sale Dept: 866-713-4785
1st lien fax: 301-696-4473
2nd lien Short Sale Dept: 866-520-5499
Short Sale Dept: 800-695-0384
CITI Short Sale Department fax: 866-675-5772 , 866-989-2089, 866-989-2088
2nd Mortgage Division: 866-520-5499
Collections Dept: 800-788-4517
Luxury Home Short Sale
Citi Short Sale Package and Hardship Assistance Package
***Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.
Citimortgage
(800) 283-7918
Citimortgage Customer Hardship Assistance Package
***Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.
Countrywide (Bank of America)
(800) 262-4218
Loss Mitigation Dept: 866-880-1232
Short Sale Department Fax: 888-491-4947
Authorization Fax: 805-520-5019
Authorization Fax2: 800-658-0395
Bankruptcy Dept: 800-669-5224
Escalation Dept: 866-265-3512
Home Retention: 888-325-6428
Community First Credit Union
General info: 800-342-8416
LM Dept: 904-371-7964 x 1
Fax: 904-371-7938
Collections Fax: 904-371-8093
Ditech (GMAC) (800) 852-0656 (800) 449-8582
Downey Financial Corp. (800) 824-6902, ext. 6696
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EMC
(800) 723-3004
General Info: 800-723-3004
Fax: 917-849-2677
EverBank (800) 669-7724 ext. 4730
Everhome Mortgage
General info: 800-669-7724
Fax: 904-281-2337
Equity One (Debt collection) (866) 361-3460
FASLO
General Info: 866-814-3112
Fax: 817-826-2059
Recovery Dept: 866-605-3589
Recovery Dept. Fax: 817-826-2059
First Horizon Home Loans (800) 489-2966*
First Franklin
Customer Service: 800-346-6437
Loan Services: 800-745-1787
Auth fax: 724-957-9032
LM Fax: 412-499-3400
Payoff Fax: 412-918-7327
Resolution Dept: 800-622-5035
Fifth Third Bank
(800) 375-1745 Option 3
First Merit Bank (888) 728-9931
Flagstar Bank (800) 968-7700, ext. 9780
Florida Telco
Mortgage Dept: 904-720-1759
Mortgage Dept. Fax: 904-722-6658
Freddie Mac Short Sale Package
Freddie Mac Form 1126 Borrower Financial Statement
***Short Sale Packages and short sale forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.
Fremont Investment & Loan (866) 484-0291
GMAC Mortgage
GMAC Short Sale Package
(800) 850-4622
General info: 866-725-0782
Fax: 866-709-4744
LM Dept: 800-850-4622
Recovery Dept. fax: 866-216-8432
***Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.
GreenPoint Mortgage Funding (800) 784-5566, ext. 5383*
Green Tree
(877) 816-9125
General Info: 800-643-0202
Fax: 866-673-3022
Loss Mitigation Fax: 877-612-2422
Homecomings Financial (800) 850-4622*
HomeEq Mortgage Servicing
(Debt collection) (866) 822-1471
General Info: 866-822-1471
Fax: 866-577-1227
Fax Auth: 866-574-0832
Household Finance (A HSBC Co.) (800) 333-5848
Household Mortgage (800) 333-4489
HSBC Mortgage
(800) 338-6441
General info: 800-338-6441
Fax: 866-657-6621
LM Dept: 888-648-3129
LM Fax: 732-352-7519
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Huntington National Bank (800) 323-4695
Indymac Bank Short Sale Department
(877) 736-5556
General Info: 877-736-5556
Fax: 269-353-2474
Fax auth: 626-535-4084
LM Fax: 626-583-1370
Loan Resolution Dept: 877-908-4357
Foreclosure Servicing: 866-706-8647
Loan Care Dept: 800-410-9609
Irwin Mortgage (888) 218-1988
James B. Nutter & Company (800) 315-7334
Key Bank (800) 422-2442
LaSalle National Bank (800) 783-8900
Litton Loan Servicing Short Sale Department
(800) 999-8501 or (800) 548-8665
Fax (713) 966-8820
General Info: 800-999-8501
Fax: 972-653-6322
Fax2: 972-653-3333
Short Sale Dept: 800-999-8501 x8540
Metlife
Loss Mitigation: 800-707-9998
LM Fax: 214-441-4594
Midland Mortgage (800) 552-3000 or (800) 654-4566
Mortgage Lenders Network (800) 691-0129
Mortgage Electronic Registration Systems (MERS) (888) 679-6377
National City (800) 367-9305, Ext. 53221 or (800) 523-8654
Nationwide Advantage Mortgage Company (800) 356-3442, ext. 6002*
NationStar Mortgage
(888) 850-9398* Press 0 for operator
General Info: 888-850-9398 x 3828
Fax: 214-488-1877
New Century Financial Now Carrington Mortgage Services (800) 790-9502 or (877) 206-9904;
NovaStar Mortgage Loan Resolution Department
(888) 743-0774
Non-English: (888) 743-0774, ext. 4523
Ocwen Federal Bank (800) 746-2936 or (877) 596-8560
Ocwen short sale Department: 800-746-2936
LM Dept: 866-355-6034
LM Dept: 877-596-8580
LM Fax: 407-737-5693
Collateral (SS) Dept fax: 407-737-5071
Documents and Forms Required for a short sale with OCWEN
OCWEN Request for Financial Information
OCWEN Authorization to Release Information
OCWEN Hardship Explanation Letter
OCWEN Authorization to Access Property
***Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.
Ocwen Financial Corporation
Phone: 877-226-2936
Phone: 561-682-8000, x8386
Option One
(866) 711-1962
(888) 275-2648
PHH Mortgage (Formerly Cendant)
(800) 257-0460
(800) 750-2518
Provodis
(888)878-0522
Regions Bank
General info: 800-734-4667
Loss Mitigation Dept: 205-560-5421
Loss Mitigation Dept 2: 866-298-1113
Mortgage Dept: 800-986-2462
2nd Mortgage Dept: 800-231-7493
Loss Mitigation Fax: 205-560-5421
Real Time Resolutions
General Info: 877-599-7334
Fax: 214-599-6460
ResMae Mortgage Corp.
(877) 473-7623, ext. 5944
Residential Credit Solutions
General Info: 800-737-1192
LM Fax: 323-210-4595
RMS
General Info: 800-586-6668
Fax: 757-523-3100
Saxon
(800) 665-7367
General info: 888-325-3502
Authorization Fax: 817-665-7970
Authorization Fax 2: 817-665-8181
Loss Mitigation Fax: 888-240-1885
Select Portfolio Servicing (888) 818-6032
Fax: (801) 293-3936
SkyBank (800) 290-3359
Sun Trust Mortgage
Click Here for a Suntrust Short Sale Package
***Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.
(800) 634-7928
General info: 800-443-1032
LM Dept: 800-634-7928 option 5 then x 58791
Auth Fax: 804-291-0134
LM Fax: 804-675-7399
California Short Sale Agents
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Third Federal Savings (888) 844-7333
Titanium, Inc.
General Info: 877-500-4472
Fax: 877-500-4480
Titanium, INC Short Sale Checklist
Titanium Inc./Freddie Mac Short Sale Package
***Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.
USAA
Click Here for a USAA Short Sale Package
***Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.
LM Dept: 866-899-5308
LM Fax: 866-355-6034
Auth Fax: 866-501-1610
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US Bank (800) 365-7900
Click Here for a US Bank Short Sale Package
***Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.
General Info: 800-240-7890
Customer Service: 800-365-7900
LM Dept: 800-337-1193, 877-490-7827
LM Fax: 866-350-5156
Short Sale Dept: 888-780-3997
Collections Dept: 886-456-2622
Authorization Fax: 216-475-7340
Short Sale Packet fax: 503-401-8887
Wachovia (Wells Fargo)
(866) 642-8608
General Info: 866-642-9405
Fax: 866-260-3962
LM Dept: 877-213-7063
Home Equity Short Sale Dept: 877-455-6091
Home Equity Short Sale Dept fax: 866-729-9592
Washington Mutual (Chase)
(866) 926-8937
(800) 478-0036
(800) 254-3677
Waterfirld Mortgage
(800) 957-7245
Fax: (260) 459-5390
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Wells Fargo
(877) 216-8448 or (866) 261-5642 or (800)766-0987 or (800) 678-7986
General Info: 866-234-8271
Fax: 866-359-1975
LM Dept: 866-903-1053
LM Fax: 866-837-9108
LM Fax: 866-590-8910
Home Equity Loan Dept: 866-275-9138
Home Equity Loan Dept2: 888-219-8014
Home Equity Wells Fargo Short Sale Department : 866-970-7821
Home Equity Short Sale Dept Fax: 866-593-3578
Mortgage Payoff Dept: 800-288-3212
Home Equity Payoff Dept: 866-810-1424
Payoff Dept Fax: 866-238-6874
Authorization Fax: 866-917-1877
Documents needed for a Wells Fargo Short Sale:
Wells Fargo Listing Agreement Addendum
Wells Fargo Arms Length Affadavit
Wells Fargo Contract Addendum
Wells Fargo Closing Date Extension
Wells Fargo Financial Worksheet
***Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.
Wells Fargo Financial
General Info: 800-970-7821
Mortgage Dept: 800-734-4028
Short Sale Dept: 800-275-9254
Short Sale Dept Fax: 800-588-9157
Card Services (HELOC): 866-223-1851
Card Services (HELOC) Fax: 800-851-7519
Wendover Financial Services Corporation
(800) 934-1081
(800) 436-1022
General Info: 866-234-8271
Fax: 866-359-1975
Loss Mitigation Dept: 800-850-4622
Stop New Jersey Foreclosure
Wilshire Credit Corporation (888) 502-0100
We work very hard to maintain this database of bank phone numbers. If you have any loss mitigation department contact numbers to add, or if you see any incorrect numbers, please call (904)733-4911, or email [email protected]. We hope you found our Short Sale Department Phone Numbers page useful!
*** Please note that this page is no longer being updated! Realtors should visit www.theshortsaleguide.com, and homeowners/seller please fill out the form below for any phone numbers or forms.
Copyrighted Content! Please Do Not Copy this content!