Lender Contact Numbers

Bank Phone Numbers and Short Sale/Loss Mitigation Department Contact numbers 

Below you will find contact numbers for most major financial institutions around the country
including short sale departments and loss mitigation department phone and fax numbers. 

** This page is no longer being updated weekly!  For current phone numbers and forms, Realtors visit
www.theshortsaleguide.com, OR Home Owners/Sellers please fill out the form at the bottom to
receive your appropriate, current short sale forms promptly emailed to you.

How To Short Sale A Home

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ABM AMRO Mortgage
ABN AMRO Loss Mitigation

(800) 783-8900

Accredited Home Lenders
Accredited Home Lenders Phone Number

(877) 683-4466

 

 

AHMSI – American Home Mortgage Corp.
 American home Mortgage

General Info:  877-304-3100
Fax:  877-452-6490
Fax:  866-452-1837

 

 

AMC Mortgage Services
AMC Mortgage

(800) 211-6926
(Also handles loans originated by Ameriquest and Argent)

 

 

Ameriquest Mortgage
Ameriquest

(Debt collection–see AMC Mortgage Services) (800) 211-6926

 

 

AmTrust Bank (aka Ohio Savings Bank)
Amtrust

(888) 696-4444

 

 

ASC

General Info:  800-842-7654
Authorization Fax:  866-917-1877
Liquidation Team (SS Dept):  866-903-1053
Liquidation Team fax:  866-359-1975
ASC Uses the Same Loss Mitigation Dept as Wells Fargo
Required Short Sale Documents for ASC:

ASC Short Sale Listing Agreement Addendum
ASC Arms Length Affidavit
ASC Contract Addendum
ASC Closing Date Extension
ASC Financial Worksheet

Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.

 

 

Aurora Loan Services

Aurora Loan Services
Required Short Sale Documents for Aurora Loan Services:
Aurora Loan Services 3rd Pary Authorization Form
Aurora Loan Services Short Sale Package

Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers  CLICK HERE and we will promptly email you all appropriate documents.

General info:  800-550-0508
Fax:  303-728-7648
Short Sale Fax:  866-581-4503

 

 

Avelo Mortgage LLC 

Now serviced by Litton Loan Services, Inc
(866) 992-8356*

 

 

Bank of America (800) 846-2222
Bank of america
General Info:  800-285-6000
Fax:  716-635-7255
Short Sale Dept:  866-413-3757
LM Dept:  800-846-2222
Home Retention Dept:  800-633-4510
Heloc Fax:   704-208-1350
Charge-Off Dept:  800-851-4032 opt. 2
SS Dept for Freddie Mac loans:  877-444-8291, option 4
Foreclosure Dept:  800-669-6650
BOA Equator Support:  866-677-2516
Closing Dept. Email:  spo.closing@bankofamerica.com
Email for 3rd parties:  3rdpartyadvo@bankofamerica.com
Email for auth parties:  advocacy@bankofamerica.com
Bank of America Short Sale Package and Bank of America Short Sale Requirements (for 2nds and HELOCs only)
Bank of America FHA Loan Short Payoff Request Short Sale Package

***Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.

 

 HAFA Logo.png

 

BB&T Mortgage
BB&T Bank Phone Number

(800) 827-3722*

 

 

Beneficial 
Beneficial

(800) 333-5848

 

Carrington Mortgage (CMS)

General Info:  800-561-4567
Loan Counseling: 888-788-7306
LM Fax:  949-534-9725
LM Fax:  866-251-4563
Auth Fax:  949-517-5220 (include password)
Short Sale Dept:  800-790-9502
Home Retention Dept:  800-477-0193
Jacksonville Short Sale Realtor

 

CENLAR (Central Loan Administration and Reporting)

General Info:  866-305-6949

 

Central Pacific Bank
Central Pacific Bank

(800) 342-8422*

 

 

Charter One
Charter One

(800) 234-6002

 

 

Chase Short Sale Department
Chase

(800) 548-7912
Loss Mitigation (877) 838-1882 ext 52195
The Number you will be directed to after you give your loan number: (866) 665-7629

 

How To Short Sale A Home

 Chase Home Finance
Chase

(800) 848-9136 (customer service) (858) 605-2181 (delinquency customer service)
General Info:  614-422-0376
General Fax:  614-422-7259
Loss Mitigation Dept:  800-446-8939
Loss Mitigation Fax:  888-874-2664
Collections:  800-848-9380
Regular package fax:  614-422-7259
Authorization Fax:  614-422-7912
Authorization Fax2:  614-422-7575
Authorization fax 3:  866-282-5682
Foreclosure Dept:  800-981-3792
Short Sale Dept:  877-419-6490

 

 

Chase Home Finance-New Jersey

(800) 446-8939*

 

Chase Manhattan Mortgage
(800) 446-8939 (Ohio Servicing Center)
(800) 526-0072 (Florida Servicing Center)
(800) 527-3040 x533 (Florida Servicing Center) 

 

Chevy Chase Bank
Chevy Chase

(800) 933-9100

Citi Financial Mortgage
CITI

(800) 753-3673
General Info:  866-704-8050
Hmoe Equity Dept:  800-685-0935 & 800-283-7918
1st lien Short Sale Dept:  866-713-4785
1st lien fax:  301-696-4473
2nd lien Short Sale Dept:  866-520-5499
Short Sale Dept:  800-695-0384
CITI Short Sale Department fax:  866-675-5772 , 866-989-2089, 866-989-2088
2nd Mortgage Division:  866-520-5499
Collections Dept: 800-788-4517
Luxury Home Short Sale

Citi Short Sale Package and Hardship Assistance Package

***Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.

 

Citimortgage

(800) 283-7918
Citimortgage Customer Hardship Assistance Package

***Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.

 

Countrywide (Bank of America)
Countrywide

(800) 262-4218
Loss Mitigation Dept: 866-880-1232
Short Sale Department Fax: 888-491-4947
Authorization Fax:  805-520-5019
Authorization Fax2: 800-658-0395
Bankruptcy Dept:  800-669-5224
Escalation Dept:  866-265-3512
Home Retention:  888-325-6428

 

 

 

Community First Credit Union

General info:  800-342-8416
LM Dept:  904-371-7964 x 1
Fax:  904-371-7938
Collections Fax: 904-371-8093

 

 

Ditech (GMAC) (800) 852-0656 (800) 449-8582

 

Downey Financial Corp(800) 824-6902, ext. 6696

Talk with a state licensed agent

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EMC
EMC

(800) 723-3004
General Info:  800-723-3004
Fax:  917-849-2677

 

EverBank (800) 669-7724 ext. 4730

 

Everhome Mortgage

General info:  800-669-7724
Fax:  904-281-2337

 

Equity One (Debt collection) (866) 361-3460

 

FASLO

General Info:  866-814-3112
Fax:  817-826-2059
Recovery Dept:  866-605-3589
Recovery Dept. Fax:  817-826-2059

 

First Horizon Home Loans (800) 489-2966*

 

First Franklin

Customer Service:  800-346-6437
Loan Services:  800-745-1787
Auth fax:  724-957-9032
LM Fax:  412-499-3400
Payoff Fax:  412-918-7327
Resolution Dept:  800-622-5035

 

Fifth Third Bank
Fifth Third

(800) 375-1745 Option 3

 

First Merit Bank (888) 728-9931

 

Flagstar Bank (800) 968-7700, ext. 9780

 

 

Florida Telco

Mortgage Dept:  904-720-1759
Mortgage Dept. Fax:  904-722-6658

 

Freddie Mac Short Sale Package
Freddie Mac Form 1126 Borrower Financial Statement

 ***Short Sale Packages and short sale forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.

 

Fremont Investment & Loan (866) 484-0291

 

GMAC Mortgage
GMAC

GMAC Short Sale Package
(800) 850-4622
General info:  866-725-0782
Fax:  866-709-4744
LM Dept:  800-850-4622
Recovery Dept. fax: 866-216-8432

GMAC Short Sale Package

***Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.

 

 

GreenPoint Mortgage Funding (800) 784-5566, ext. 5383*

 

Green Tree

(877) 816-9125
General Info:  800-643-0202
Fax:  866-673-3022
Loss Mitigation Fax:  877-612-2422

 

Homecomings Financial (800) 850-4622*

 

HomeEq Mortgage Servicing 

(Debt collection) (866) 822-1471
General Info:  866-822-1471
Fax:  866-577-1227
Fax Auth:  866-574-0832

 

Household Finance (A HSBC Co.) (800) 333-5848

 

Household Mortgage (800) 333-4489

 

HSBC Mortgage 

(800) 338-6441
General info:  800-338-6441
Fax:  866-657-6621
LM Dept:  888-648-3129
LM Fax:  732-352-7519

Talk with a state licensed agent

Live “Chat” – Click Above!

 

 

Huntington National Bank (800) 323-4695

 

Indymac Bank Short Sale Department 

(877) 736-5556
General Info:  877-736-5556
Fax:  269-353-2474
Fax auth:  626-535-4084
LM Fax:  626-583-1370
Loan Resolution Dept:  877-908-4357
Foreclosure Servicing:  866-706-8647
Loan Care Dept:  800-410-9609

 

Irwin Mortgage (888) 218-1988

James B. Nutter & Company (800) 315-7334

 

Key Bank (800) 422-2442

 

LaSalle National Bank (800) 783-8900

 

 

Litton Loan Servicing Short Sale Department
Litton Loans 

(800) 999-8501 or (800) 548-8665
Fax (713) 966-8820
General Info:  800-999-8501
Fax:  972-653-6322
Fax2:  972-653-3333
Short Sale Dept:  800-999-8501 x8540

 

Metlife

Loss Mitigation:  800-707-9998
LM Fax:  214-441-4594

 

Midland Mortgage (800) 552-3000 or (800) 654-4566

Mortgage Lenders Network (800) 691-0129

Mortgage Electronic Registration Systems (MERS) (888) 679-6377

 

National City (800) 367-9305, Ext. 53221 or (800) 523-8654

Nationwide Advantage Mortgage Company (800) 356-3442, ext. 6002*

 

NationStar Mortgage 

(888) 850-9398* Press 0 for operator
General Info:  888-850-9398 x 3828
Fax:  214-488-1877

  Search Foreclosure Homes! CLICK HERE!

 

New Century Financial Now Carrington Mortgage Services (800) 790-9502 or (877) 206-9904;

 

NovaStar Mortgage Loan Resolution Department 

(888) 743-0774
Non-English: (888) 743-0774, ext. 4523

 

Ocwen Federal Bank (800) 746-2936 or (877) 596-8560

Ocwen short sale Department:  800-746-2936
LM Dept:  866-355-6034
LM Dept:  877-596-8580
LM Fax:  407-737-5693
Collateral (SS) Dept fax:  407-737-5071

Documents and Forms Required for a short sale with OCWEN
OCWEN Request for Financial Information
OCWEN Authorization to Release Information
OCWEN Hardship Explanation Letter

OCWEN Authorization to Access Property

***Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.

 

Ocwen Financial Corporation

Phone: 877-226-2936
Phone: 561-682-8000, x8386

 

Option One 

(866) 711-1962
(888) 275-2648

PHH Mortgage (Formerly Cendant)

(800) 257-0460
(800) 750-2518

 

Provodis

(888)878-0522

 

 

Regions Bank

General info:  800-734-4667
Loss Mitigation Dept:  205-560-5421
Loss Mitigation Dept 2:  866-298-1113
Mortgage Dept:  800-986-2462
2nd Mortgage Dept:  800-231-7493
Loss Mitigation Fax:  205-560-5421

 

Real Time Resolutions

General Info:  877-599-7334
Fax:  214-599-6460

ResMae Mortgage Corp. 

(877) 473-7623, ext. 5944
Residential Credit Solutions
General Info:  800-737-1192
LM Fax:  323-210-4595

 

RMS

General Info:  800-586-6668
Fax:  757-523-3100

 

Saxon
Saxon Mortgage

(800) 665-7367
General info:  888-325-3502
Authorization Fax:  817-665-7970
Authorization Fax 2:  817-665-8181
Loss Mitigation Fax:  888-240-1885

 

 

Select Portfolio Servicing (888) 818-6032
Fax: (801) 293-3936

 

 

 

SkyBank (800) 290-3359

 

 

 

Sun Trust Mortgage
Suntrust
Click Here for a Suntrust Short Sale Package

***Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.

(800) 634-7928
General info:  800-443-1032
LM Dept:  800-634-7928 option 5 then x 58791
Auth Fax:  804-291-0134
LM Fax:  804-675-7399
California Short Sale Agents 

 

 

Short Sale Realtor

Contact Your Local Short Sale Expert

CLICK HERE

 

 

Third Federal Savings (888) 844-7333

 

 

Titanium, Inc.

General Info:  877-500-4472
Fax:  877-500-4480

Titanium, INC Short Sale Checklist
Titanium Inc./Freddie Mac Short Sale Package

***Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.

 

 

USAA

Click Here for a USAA Short Sale Package

***Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.

LM Dept:  866-899-5308
LM Fax:  866-355-6034
Auth Fax:  866-501-1610

How To Short Sale A Home

US Bank (800) 365-7900

Click Here for a US Bank Short Sale Package

***Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.

General Info:  800-240-7890
Customer Service: 800-365-7900
LM Dept:  800-337-1193,  877-490-7827
LM Fax:  866-350-5156
Short Sale Dept:  888-780-3997
Collections Dept:  886-456-2622
Authorization Fax:  216-475-7340
Short Sale Packet fax:  503-401-8887

 

 

Wachovia (Wells Fargo)
Wachovia

(866) 642-8608
General Info:  866-642-9405
Fax:  866-260-3962
LM Dept:  877-213-7063
Home Equity Short Sale Dept:  877-455-6091
Home Equity Short Sale Dept fax:  866-729-9592

 

 

Washington Mutual (Chase)
Washington Mutual

(866) 926-8937
(800) 478-0036
(800) 254-3677

 

Waterfirld Mortgage

(800) 957-7245
Fax: (260) 459-5390

 

Talk with a state licensed agent

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Wells Fargo
Wells Fargo

(877) 216-8448 or (866) 261-5642 or (800)766-0987 or (800) 678-7986
General Info:  866-234-8271
Fax:  866-359-1975
LM Dept:  866-903-1053
LM Fax:  866-837-9108
LM Fax: 866-590-8910
Home Equity Loan Dept:  866-275-9138
Home Equity Loan Dept2:  888-219-8014
Home Equity Wells Fargo Short Sale Department :  866-970-7821
Home Equity Short Sale Dept Fax:  866-593-3578
Mortgage Payoff Dept: 800-288-3212
Home Equity Payoff Dept:  866-810-1424
Payoff Dept Fax:  866-238-6874
Authorization Fax:  866-917-1877

Documents needed for a Wells Fargo Short Sale:

Wells Fargo Listing Agreement Addendum
Wells Fargo Arms Length Affadavit
Wells Fargo Contract Addendum
Wells Fargo Closing Date Extension
Wells Fargo Financial Worksheet

***Short Sale Forms have been moved! Realtors visit www.TheShortSaleGuide.com, Homeowners/Sellers CLICK HERE and we will promptly email you all appropriate documents.

 

 

Wells Fargo Financial

General Info:  800-970-7821
Mortgage Dept:  800-734-4028
Short Sale Dept:  800-275-9254
Short Sale Dept Fax:  800-588-9157
Card Services (HELOC):  866-223-1851
Card Services (HELOC) Fax:  800-851-7519

 

 

Wendover Financial Services Corporation 

(800) 934-1081
(800) 436-1022
General Info:  866-234-8271
Fax:  866-359-1975
Loss Mitigation Dept:  800-850-4622
Stop New Jersey Foreclosure

 

 

Wilshire Credit Corporation (888) 502-0100

 

We work very hard to maintain this database of bank phone numbers.  If you have any loss mitigation department contact numbers to add, or if you see any incorrect numbers, please call (904)733-4911, or email ethanfcre@yahoo.com.  We hope you found our Short Sale Department Phone Numbers page useful!

*** Please note that this page is no longer being updated!  Realtors should visit www.theshortsaleguide.com, and homeowners/seller please fill out the form below for any phone numbers or forms.

Copyrighted Content! Please Do Not Copy this content!